Shipping policy
In-store pickup
You can skip the shipping fees with free local pickup at The Stained Glass Museum, The South Triforium, Ely Cathedral, Ely, CB7 4DL. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24hrs (excluding Sundays & Mondays). We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 11am - 3pm on [Tuesday - Saturday]. Please have your order confirmation email with you when you come
Shipping
- All orders are processed within 2-3 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Shipping charges for your order will be calculated and displayed at checkout based on the overall weight of your order.
International Shipping
- We offer international shipping to most countries in the world.
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times can vary for international shipping, which might be increased by customs in the destination country.
- Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Stained Glass Museum is not responsible for these charges if they are applied and are your responsibility as the customer
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at shop@stainedglassmuseum.com with your name and order number, and we will look into it for you.